Servicemark

We are part of Servicemark Leeds. This is the mark of a group of organisations who have signed up to the shared principles set out here and believe that the customer has a right to expect them.

As a Servicemark Leeds organisation, we believe that you, the customer, have a right to expect:

• Prompt and attentive service
• A clean and comfortable environment
• Honesty and courtesy
• To feel that you are valued

• Clear information and directions
• To feel that you are safe and secure
• A clear and simple way for you to express how you feel about the service you receive
• A commitment to your needs as a customer